Refunds & Cancellations

All paid services on Sapna Jobs are digital services billed by Keyakash Technologies Private Limited. Payments are processed by Razorpay. Job seekers are never charged to search or apply for jobs — if anyone demands a fee from you for a job on this platform, report it to info@sapnajobs.com.

1. Employer subscriptions

You can cancel your subscription at any time from your dashboard or by writing to us. Cancellation stops future renewals; your plan stays active until the end of the period already paid. Amounts already charged for the current period are not refunded, except as set out in section 4. Upgrades take effect immediately with a pro-rated charge; downgrades take effect from the next billing cycle.

2. Job boosts and promotions

Boosts and promotion campaigns can be cancelled free of charge any time before they go live. Once a boost or promotion is live, it is non-refundable, because distribution (featured placement, alerts, advertising) begins immediately. If we fail to deliver a purchased boost or promotion at all, you receive a full refund or a free re-run, at your choice.

3. Courses (Upskill)

A course purchase can be refunded in full within 48 hours of purchase provided less than 20% of the course content has been accessed. Certificates, once issued, make the purchase non-refundable.

4. Failed, duplicate or wrong charges

If you are charged twice, charged the wrong amount, or charged for a service you did not receive (for example, payment succeeded but the plan was not activated), we refund the incorrect charge in full. Contact info@sapnajobs.com with the payment reference; verified refunds are initiated within 2 business days and reach your original payment method in 5–7 business days, subject to your bank.

5. How to reach us

Email info@sapnajobs.com from your registered email or phone with your payment ID (visible in your invoice or Razorpay receipt). We acknowledge every request within 48 hours.